Payment & Refund Policy

Icon Cookery School requires payment to be made in full prior to the class time to secure a spot. Once your payment has been received your booking in your chosen class is secured.


All prices outlined on Icon cookery school website include GST.


Please note: All purchases made through Icon Cookery School website are non-refundable and non-transferable to another class date unless previously discussed and arranged with Icon Cookery School.


Icon Cookery School accepts payments through this website using Secure Pay and Afterpay and accepts all major credit cards. We also accept cash booking with us in person at our main office at Robina Town Centre and direct deposits for all corporate and event bookings.

Pre-purchased gift vouchers are also accepted as payment towards cooking classes.  To book a class with a pre-paid gift certificate you can book online using your unique voucher code for payment.


Gift vouchers are valid for 3 years from the date of purchase. Vouchers purchased prior to 1st November 2019 are valid for 6 months from the date of purchase. Gift vouchers are non-refundable and must be used by the expiry date and they will not be extended.

When your booking is complete and processed successfully, you will receive an automated email outlining your booking. This is your booking confirmation. Should there be any problem with your payment we will email you within 48 hours.


CANCELLATION AND TRANSFER POLICY

Icon Cookery School reserves the right to cancel or reschedule a class for reasons concerning Icon Cookery School. If a class has been cancelled by Icon due to low attendance, sickness or any other matter regarding Icon Cookery School, all participants will be notified within 48 hours of the class commencement date, and the option to reschedule to another date, or to be issued with a store credit to the full cost of their booking.


No refunds are available for cancellations of any kind unless previously discussed and agreed upon by Icon Cookery School.


In the event a participant needs to cancel a booked class, cancellation within 5 days prior to the date of the class, the option of store credit or rescheduling to another class is available (subject to availability within that class), but no refunds.


For cancellations of a class within 3 days of the commencement date, the full amount of the class will be forfeited and no option for rescheduling, store credit or refund will be available.


All classes are transferrable to another person and cancelling participants can send someone to take their place.

A minimum number of participants is required to run a scheduled class. In the event that minimum numbers are not reached, Icon Cookery School reserves the right to reschedule the class. If the class is rescheduled, participants will be notified as soon as possible and no later than 48 hours before the class.